Access Property Management Group:
Resident Education Video – How to Submit an Online Work Order.
Today we are going to teach you how to submit a work order online through your Resident Portal.
First thing you want to do is go to AccessPMGroup.com and click on the Resident’s Login tab and then click the Login Now button. From there it will take you to a login page, where you will need to enter your email address and your password.
Now we are logged into the Resident Portal.
Scroll across the top here and hit the maintenance tab. We already have a couple of work orders in the system. One was already done and closed out and the other one I put in and was canceled – these are all options that you have as a tenant. So now we have something else that’s wrong / broken in your unit so we will put in a new service request. Starting from the top of the entry form, first you’ll have our address here and the specific location of the work is going to be the basement.
We have a smoke detector issue. A smoke detector is beeping. So once we put that in we can click here to determine what our best contact phone number is. It will autofill to your mobile phone and will also have your email address. If you want to upload a picture you can do that by choosing a file and then click the Save button. Once you click save, that work order will then be submitted to the office and we will send a vendor out. That vendor will call you or email you and schedule a time. If the smoke detector stops beeping and you want to cancel, you can come up here to click the “Cancel Service Request” button, or if you entered the wrong information you can click “Edit.” That is how you submit a work order online. If you have any questions please email or call us at 616-301-9450 or in Kzoo at 269-220-6033. Grand Rapids Property Management, Access Property Management Group.
Many Owners ask us “Where is your office located?”
Hi this is Eddie with Access Property Management. Today we are just doing a quick video on where our office is actually located. We rarely get anybody to stop by but we wanted to show you in case you want to head out this way.
The sign in the back right about there (see location on video) is for Boltwood Apartments. We manage 48 units here in Allendale so our office is inside one of the old units.
Welcome to Access Property Management Group’s Office. Right outside our door is our secure 24-hour drop box for rent payments, we do provide envelopes and a pen for your address. Our office is not that big but it’s just the right size for us. We have my desk here, Aaron’s desk and our Mac computers which we love. Also the whiteboard over here is for our Move-ins and Move-outs for the current month. We also have this big whiteboard. This is for our properties that are going to be for lease or are currently on the market, along with our monthly turnovers.
We have our model unit for the apartment complex that we manage down here. Bathrooms and more offices down the hall and that’s about it. Just wanted to show you around in case you are ever out this way.
Hi this is Eddie with Access Property Management. Today we are talking about maintenance, from start to finish or The Work Order Life Cycle.
When I meet a new owner for the first time they have lots of questions, one of the most important is what happens when a work order is put in or a maintenance request is submitted by the tenant?
Step One: Tenant submits a Work Order Online
First off all work orders must be submitted in writing and preferably online. From there they have to fill out the work order form, they then press submit and it goes to us as your property manager and also to you as the owner in real time, so you are always in the loop and always notified about what is going on at your rental.
Step Two: A licensed and insured vendor is dispatched
We then send out a licensed and insured vendor to the work site. Vendors are chosen based on scope of work, availability and distance to the job. At this time the vendor will complete the requested work. If the work is going to cost over $300 then we will notify you and verify that we can move forward with the work.
Step Three: We receive an invoice and add the repair remarks to your Owner Statement
The repair has now been completed. The vendor then emails us an invoice along with all the notes on what they did at the job site. We upload the remarks to your owner statement. When you receive your Owner’s Statement on the tenth of every month, it will note exactly what happened, what the cost was and when the maintenance job was closed out.
Maintenance can be a real headache or it can go very smoothly. We use only licensed, insured and competent vendors to get the job done right the first time. If you have any questions give us a call at 616-301-9450 or www.accesspmgroup.com.
Access Property Management Group, What Makes Us Different?
Hi this is Eddie with Access Property Management. Today we are talking about two things that make Access Property Management different from the other Property Management companies.
First thing is Communication. Yes everybody communicates. Does everybody give out their cell phone numbers? NO. All our owners have our cell phone numbers. They call us, they text us, and they email all the time and anytime. That’s what we love. They are always communicating with us and we communicate with them. No one’s left in the dark, no surprises!
The second thing is our Hands-on Property Management style. Our office, which you can view here, has walk-in hours three days a week. The other four days, yes I said four days, we are out driving by properties, taking pictures for owners, and checking on maintenance work. We are checking up on all the things that we have promised you and making sure they are done.
So would you rather your property manager be sitting in front of a computer five days a week or out there looking at your investment?
Hi this is Eddie with Access Property Management Group. We are going to do a quick two part blog on how to add some value to a kitchen without fully remodeling it and saving some valuable dollars in the meantime.
In our first walk through we have a kitchen that’s still lost in the 50’s and 60’s. You can see by the pink counters and small 4×4 pink plastic tiles that nothing has been done to this kitchen in years. The room does have lots of nice arches and plenty of cabinet space but it still needs some work to bring it to life.
We will be back in a week to finish this blog and by just adding a couple of dollars without a full remodel we will hopefully make this space look a lot better and it will add some value to this old kitchen.
We are back and done with our retro kitchen remodel. It’s done, it’s been cleaned and we did all the light maintenance items that we wanted to. We have some dark gray paint accents on the walls, new black and grey vinyl checkered floors. We left all the pink counter tops as they cleaned up really well and the original cupboards are looking great. It gives us that retro look that we wanted without having to rip out the entire kitchen. It’s now a great looking kitchen for minimum dollars.
Call or email us today at 616-301-9450 or firstname.lastname@example.org or www.accesspmgroup.com