Access Property Management Group, LLC • Grand Rapids, MI (616) 301-9450

Resident Education: Adding payment accounts and Online Payments

Resident Education Video: How to add a payment account

Hi everyone, today I’m going to show you how to add a payment account in your tenant portal.

Go to AccessPMGroup.com and click on “Tenant Login” on the upper right hand side, and click “Login Now.” You will be taken to the login screen of your portal. Once you’ve logged in you will come to the home screen inside the tenant portal. What you want to do is click on the “Add Payment Account,” which is the orange button near the center of the screen.

Once you’ve done that you will have an option to use either the eCheck, which is ACH direct debit from your checking or savings account, or a credit card. The ACH option is free. You can also use a Visa, Mastercard or Discover credit or debit card; there is a fee to use this option but it is there for you if you want to do it.

Once you have selected your preferred payment method the next step is to complete the required fields. You want to enter your bank name, click checking or savings, enter your bank routing number which is always going to be a 9-digit number, and your account number. Give the account a nickname so that you can easily identify it when you are in your portal making payments. Fill all your personal information including name, billing address, birthday and your email address. Click “Save.”

Once you’ve done that you have successfully added your payment account. Now you can make a one-time payment or you can schedule recurring payments. If you want to schedule your rent to be paid automatically on the same day each month for the same amount, you can schedule a recurring payment and that will happen. Otherwise you can login to your portal each month and make a payment for that amount manually.

Access Property Management Group. Many Owners ask us “Where is your office located?”

Access Property Management Group.

Many Owners ask us “Where is your office located?”

Hi this is Eddie with Access Property Management. Today we are just doing a quick video on where our office is actually located. We rarely get anybody to stop by but we wanted to show you in case you want to head out this way.

The sign in the back right about there (see location on video) is for Boltwood Apartments. We manage 48 units here in Allendale so our office is inside one of the old units.

Learn what makes us different from other property managers HERE.

Welcome to Access Property Management Group’s Office. Right outside our door is our secure 24-hour drop box for rent payments, we do provide envelopes and a pen for your address. Our office is not that big but it’s just the right size for us. We have my desk here, Aaron’s desk and our Mac computers which we love. Also the whiteboard over here is for our Move-ins and Move-outs for the current month. We also have this big whiteboard. This is for our properties that are going to be for lease or are currently on the market, along with our monthly turnovers.

We have our model unit for the apartment complex that we manage down here. Bathrooms and more offices down the hall and that’s about it. Just wanted to show you around in case you are ever out this way.

Please give us a call at 616-301-9450 or www.accesspmgroup.com

Owner statement overview

Owner Statement

Hi! This is Aaron with Access Property Management Group. Today I’m going to be going over the owner statement.

Summary (page 1)
The first page of our owner statement is always a summary of all your activities. It’s going to have one line for all your rental income, one line for all your expenses and one line for your management fees. It’s a real quick overview to get a glimpse of how your portfolio is doing.

Body
The body is where you are going to find all the details of all those transactions. It will show all of your rent received and it will be broken down by each payment. We are going to show all the bills that were paid, again those will be broken down into vendor information. It’s going to have all the maintenance notes related to each bill and it will also show the amount of those bills.

Lease Summaries (last page)
The last page will have your lease summaries. It will have the names, total security deposit, total monthly rent and then the location where that lease is held, and also any unpaid bills that we have are shown at the bottom of your report.

If you like to see a sample of our owner statement feel free to fill out our contact form and we will be happy to send you our owner handbook. We’ve got a sample owner statement in there that you can review.

You can always contact us with any questions at 616-301-9450 in Grand Rapids or 269-220-6033 in Kalamazoo.

“How much will my home rent for?”

“How much will my home rent for in Grand Rapids?”

Hey everybody, this is Aaron with Access Property Management.

As property managers, one of the biggest questions we get asked is “How much money will my home rent for?” Here’s how we do it:

1. Comparables
First thing we look at is comparables. We pull properties from our current management portfolio that are in your neighborhood and we look at them and compare them to your property and find out where your property falls in the mix.

We also look at properties that are currently listed because these are going to be your active competition. We want to make sure you are priced fair.

2. Amenities
We look at your property and see what it offers that other properties don’t. We also look at what your property does not offer that other properties do offer, because this all has an impact on the final rent price.

3. Season
The final thing we think about is season. In Michigan in particular, the prime leasing season falls approximately between April and early September. Outside of that time you may experience longer vacancy and possibly less rent, just due to the fact that not very many people like to move in the middle of winter.

FREE MARKET RENTAL ANALYSIS!

We do offer a free market rental analysis of your home. If you are interested in taking advantage of this please fill out the contact form and we will be happy to meet you at your property and tell you what we think.

You can contact our office by phone at 616-301-9450 in Grand Rapids or in Kalamazoo at 269-220-6033.

Work Order Life Cycle- Access Property Management Group

Hi this is Eddie with Access Property Management. Today we are talking about maintenance, from start to finish or The Work Order Life Cycle.

When I meet a new owner for the first time they have lots of questions, one of the most important is what happens when a work order is put in or a maintenance request is submitted by the tenant?

Step One: Tenant submits a Work Order Online

First off all work orders must be submitted in writing and preferably online. From there they have to fill out the work order form, they then press submit and it goes to us as your property manager and also to you as the owner in real time, so you are always in the loop and always notified about what is going on at your rental.

Step Two: A licensed and insured vendor is dispatched

We then send out a licensed and insured vendor to the work site.  Vendors are chosen based on scope of work, availability and distance to the job.  At this time the vendor will complete the requested work.  If the work is going to cost over $300 then we will notify you and verify that we can move forward with the work.

Step Three: We receive an invoice and add the repair remarks to your Owner Statement

The repair has now been completed. The vendor then emails us an invoice along with all the notes on what they did at the job site. We upload the remarks to your owner statement. When you receive your Owner’s Statement on the tenth of every month, it will note exactly what happened, what the cost was and when the maintenance job was closed out.

Maintenance can be a real headache or it can go very smoothly. We use only licensed, insured and competent vendors to get the job done right the first time. If you have any questions give us a call at 616-301-9450 or www.accesspmgroup.com.

What Makes Us Different? Access Property Management Group | 616-301-9450

Access Property Management Group, What Makes Us Different?

Hi this is Eddie with Access Property Management. Today we are talking about two things that make Access Property Management different from the other Property Management companies.

First thing is Communication. Yes everybody communicates. Does everybody give out their cell phone numbers? NO. All our owners have our cell phone numbers. They call us, they text us, and they email all the time and anytime. That’s what we love. They are always communicating with us and we communicate with them. No one’s left in the dark, no surprises!

The second thing is our Hands-on Property Management style. Our office, which you can view here, has walk-in hours three days a week. The other four days, yes I said four days, we are out driving by properties, taking pictures for owners, and checking on maintenance work. We are checking up on all the things that we have promised you and making sure they are done.

So would you rather your property manager be sitting in front of a computer five days a week or out there looking at your investment?

Please give us a call at 616-301-9450 or www.AccessPmGroup.com