Access Property Management Group, LLC • Grand Rapids, MI (616) 301-9450

Hi this is Eddie with Access Property Management. Today we are talking about maintenance, from start to finish or The Work Order Life Cycle.

When I meet a new owner for the first time they have lots of questions, one of the most important is what happens when a work order is put in or a maintenance request is submitted by the tenant?

Step One: Tenant submits a Work Order Online

First off all work orders must be submitted in writing and preferably online. From there they have to fill out the work order form, they then press submit and it goes to us as your property manager and also to you as the owner in real time, so you are always in the loop and always notified about what is going on at your rental.

Step Two: A licensed and insured vendor is dispatched

We then send out a licensed and insured vendor to the work site.  Vendors are chosen based on scope of work, availability and distance to the job.  At this time the vendor will complete the requested work.  If the work is going to cost over $300 then we will notify you and verify that we can move forward with the work.

Step Three: We receive an invoice and add the repair remarks to your Owner Statement

The repair has now been completed. The vendor then emails us an invoice along with all the notes on what they did at the job site. We upload the remarks to your owner statement. When you receive your Owner’s Statement on the tenth of every month, it will note exactly what happened, what the cost was and when the maintenance job was closed out.

Maintenance can be a real headache or it can go very smoothly. We use only licensed, insured and competent vendors to get the job done right the first time. If you have any questions give us a call at 616-301-9450 or www.accesspmgroup.com.