Access Property Management Group, LLC • Grand Rapids, MI (616) 301-9450

Rental Flooring-Ceramic Tile and Painted Floors – Do’s and Dont’s

Rental Flooring  – Do’s and Dont’s

Today we are doing a short blog on a couple of do’s and don’ts (our opinion) regarding rental flooring, specifially on ceramic tile flooring and painted flooring when turning over a unit or even buying a rental.

Ceramic Tile Rental Flooring- Yes or No?

In Michigan, ceramic tile floors don’t go over really well in every room of the house. We find them great for entry ways or bathrooms but that is about it. In Arizona and Texas they are everywhere throughout the home. Here in West Michigan we just don’t see the same ceramic tiling throughout. This rental we are at today, for instance, was purchased with ceramic tile floors. As you can see in the video, the ceramic tile floors tend to crack and then you end up replacing certain tiles.  The cracking may be due to poor craftsmanship during the install or the fact they were installed in a home built in the early 1900’s and the flooring has shifted.  Trying to find a match over the years just doesn’t go over well either.  We suggest not installing tile floors throughout and evaluating tile flooring before purchasing a rental. Especially in heavy traffic areas or areas as large as family rooms and dining rooms.

Want more tips for improving your rental? Here’s another post about cost effective kitchen improvements.

Painting Floors? Yes!

Painted flooring in a rental is our second topic for today. In this home we have a covered porch floor that was originally painted when it was purchase, but the wear and tear is really showing. Check out the first impression a prospective tenant will receive as they walk in the front door with the newly painted flooring! It shows the home is cared for and updated. Painting flooring is an easy and inexpensive way to quickly add value to a rental. In the video I’ll show you the area we have not painted yet, which is the steps. This gives you a good before and after idea.

These are just a couple of things to keep in mind regarding rental flooring. Remember to look out for these when turning over a unit or purchasing a new rental property. Thank you for reading or watching this blog,

Access Property Management Group.

Check out this blog to read more about property management problems and what to avoid.

Question: What are City Inspection Stickers for Furnaces and Water Heaters?

Question: What are City Inspection Stickers on Furnaces and Water Heaters?

We get this question from many owners who have never been a part of a City Rental inspection. The City wants to see a “sticker” on appliances which is Grand Rapids term for a water heater or furnace. So today I just wanted to show you what those look like or describe them to you, so when you do have a city inspection you understand what to look for and what your HVAC technician is going to do.

Let’s take a look at this furnace here. This furnace is a little bit older, but it does have two stickers on it and that’s why I chose it. The first one is the old style and that would be the red sticker. That’s what they use to put on appliances. Stickers are good for 3 or 4 years. It shows the initials of the HVAC inspector that came and the date the inspection was performed. The updated stickers are these white ones. The city now has a new system in which they can go in and see that the appliance was looked at and meets code by a HVAC professional. They used to keep track by those serial numbers on the red stickers, but now they do it all online based on what the HVAC company reports.

Another good tip is writing down the filter size and the direction of airflow on the furnace, that way tenants know what size air filter to put in if by chance they threw the old one away without looking or there was no filter in it to begin with.

Moving over to the water heater, we see the city sticker on it. A few things they look for on water heaters is to make sure that the drip tube meets proper lengths and make sure the venting is good and has the correct amount of drop and rise so no carbon dioxide fills the basement.

Thank you, and let us know if you have any questions. Access Property Management Group.

Resident Education Video – How to Submit an Online Work Order Access Property Management

Access Property Management Group:
Resident Education Video – How to Submit an Online Work Order.

Today we are going to teach you how to submit a work order online through your Resident Portal.

First thing you want to do is go to AccessPMGroup.com and click on the Resident’s Login tab and then click the Login Now button. From there it will take you to a login page, where you will need to enter your email address and your password.

Now we are logged into the Resident Portal.

Scroll across the top here and hit the maintenance tab. We already have a couple of work orders in the system. One was already done and closed out and the other one I put in and was canceled – these are all options that you have as a tenant. So now we have something else that’s wrong / broken in your unit so we will put in a new service request. Starting from the top of the entry form, first you’ll have our address here and the specific location of the work is going to be the basement.

We have a smoke detector issue. A smoke detector is beeping. So once we put that in we can click here to determine what our best contact phone number is. It will autofill to your mobile phone and will also have your email address. If you want to upload a picture you can do that by choosing a file and then click the Save button. Once you click save, that work order will then be submitted to the office and we will send a vendor out. That vendor will call you or email you and schedule a time. If the smoke detector stops beeping and you want to cancel, you can come up here to click the “Cancel Service Request” button, or if you entered the wrong information you can click “Edit.” That is how you submit a work order online. If you have any questions please email or call us at 616-301-9450 or in Kzoo at 269-220-6033. Grand Rapids Property Management, Access Property Management Group.

Access Property Management Group. Many Owners ask us “Where is your office located?”

Access Property Management Group.

Many Owners ask us “Where is your office located?”

Hi this is Eddie with Access Property Management. Today we are just doing a quick video on where our office is actually located. We rarely get anybody to stop by but we wanted to show you in case you want to head out this way.

The sign in the back right about there (see location on video) is for Boltwood Apartments. We manage 48 units here in Allendale so our office is inside one of the old units.

Learn what makes us different from other property managers HERE.

Welcome to Access Property Management Group’s Office. Right outside our door is our secure 24-hour drop box for rent payments, we do provide envelopes and a pen for your address. Our office is not that big but it’s just the right size for us. We have my desk here, Aaron’s desk and our Mac computers which we love. Also the whiteboard over here is for our Move-ins and Move-outs for the current month. We also have this big whiteboard. This is for our properties that are going to be for lease or are currently on the market, along with our monthly turnovers.

We have our model unit for the apartment complex that we manage down here. Bathrooms and more offices down the hall and that’s about it. Just wanted to show you around in case you are ever out this way.

Please give us a call at 616-301-9450 or www.accesspmgroup.com

Work Order Life Cycle- Access Property Management Group

Hi this is Eddie with Access Property Management. Today we are talking about maintenance, from start to finish or The Work Order Life Cycle.

When I meet a new owner for the first time they have lots of questions, one of the most important is what happens when a work order is put in or a maintenance request is submitted by the tenant?

Step One: Tenant submits a Work Order Online

First off all work orders must be submitted in writing and preferably online. From there they have to fill out the work order form, they then press submit and it goes to us as your property manager and also to you as the owner in real time, so you are always in the loop and always notified about what is going on at your rental.

Step Two: A licensed and insured vendor is dispatched

We then send out a licensed and insured vendor to the work site.  Vendors are chosen based on scope of work, availability and distance to the job.  At this time the vendor will complete the requested work.  If the work is going to cost over $300 then we will notify you and verify that we can move forward with the work.

Step Three: We receive an invoice and add the repair remarks to your Owner Statement

The repair has now been completed. The vendor then emails us an invoice along with all the notes on what they did at the job site. We upload the remarks to your owner statement. When you receive your Owner’s Statement on the tenth of every month, it will note exactly what happened, what the cost was and when the maintenance job was closed out.

Maintenance can be a real headache or it can go very smoothly. We use only licensed, insured and competent vendors to get the job done right the first time. If you have any questions give us a call at 616-301-9450 or www.accesspmgroup.com.